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New Features, known bugs and tips for individual software products are listed below in each section. If you encounter a problem, please submit an on-line Problem Report or call our support number at +1-250-881-4117. If our phones are busy, leave a message and we will get back to your daytime phone number or your email address as soon as possible. Our phone support number is available Monday to Fridays 10:30 a.m. to 4:00 p.m. Pacific Time. We would also be interested in receiving any comments or ideas on improving the Snowpro Plus+ Softare.

Support Menu 


Annual Support Maintenance Plan

Current free Support and Maintenance Release Upgrades for Snowpro Plus+ software is valid for 60 days from date of purchase.
To continue support and to obtain Annual Maintenance Release Upgrades requires you to join our Annual Support Program.
Click here for details.

Current Release Download Link Here

Annual Support Users Click Here to download the updated version

(Note that a Userid and Password is required to access this file)

Current Demo Download Link Here

Click Here to download the Demo Version.
(You must supply name, email address, and phone number information)

Current Maintenance Release

Snowpro Plus+ Release 2008.4.20 - April 2008 Support Notes

Snowpro Plus+ Release 2008.4.20 April 2008 is the current software release and requires the Annual Support Plan to obtain the software. Annual Support Users can Click Here to download the updated version.

New in This Release

  1. Converted to Code Gear Delphi 2007 Compiler providing Vista and Internet Support.
  2. Help System converted from WinHelp to HTML Help format,  Vista only supports HTML Help by design.
    (Note Menu option Help on Help is no longer supported)
  3. New Installer Inno 5.2.3 used provides better install support.
  4.  (Ref#628) Add drop down to list all translation .slt files. All translation files defined will now show up in dropdown list on the translation menu.
  5.  Updated Online Help and User Manual. Both updated with current new features and fixes.
  6.  Added (non-standard) single dot symbols for Dry Water Content and Fist Hand Hardness. In previous versions these were blank and it  was difficult to differentiate between the symbols on the graph or not. Now you can enable this in preferences on the Layers tab to show a small dot on the graph to show the symbols are on the graph.

Fixes in This Release

  1. (Ref#618) Precip field does not behave correctly when selecting.Reworked, Fixed.
  2. (Ref#620) Change to Sky Condition Picklist - Obscured. Spelling Corrected, Fixed.
  3. (Ref#621) Fix Bottom of pit calcs - Was not working, Fixed.
  4. (Ref#946) Air Temperature date says 40 is okay but only allows up 30. Range corrected to -80 to + 40 Celcius, Fixed.
  5. (Ref#947 Altitude error messages to deal with translations. Metres and Feet in dropdown can now be translated, Fixed.
  6. (Ref#948) Crystal Form size box is too small. This was not a bug but some clients found that entering 1.0-3.5 would not be displayed. This is configurable in preferences by using a smaller font. Reworked default font sizes in preferences to manage this better by default.
  7. (Ref#957) Toolbox Snow Temp colour not correct on start, Fixed.

Previous Releases 

Click here for older release information

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Problem and Suggestion Report

We can only provide support to Registered Users with a valid Software Serial#.
Fill in the Problem Report then click on Submit button. You may also fill out the report, print it mail it to the following address:

Gasman Industries Ltd.,
3318 Wascana Street,
Victoria, B.C. Canada V8Z 3T8
Phone: +1-250-881-4117
Gasman Email Support

PLEASE NOTE: Due to excessive spam using this form by automated systems, you will now be required 
to enter the Vallidation Code listed below into the line to ensure a person is submitting this form. If this
is not done then the form will be automatically deleted by our mail system.


Your Real Name:
Company Name: 
Street Address:
City:
Prov/State:
Country:
Postal/Zip Code:
Telephone/Fax:
Email:
Beta Release#:  
Beta Tester#:  
Software:  See About menu option for version#
Software Serial#:
PC Model/CPU:
Memory Size:
Operating System:
Printer Model:
Validation Code:    Enter Validation Code Here

Problem Description: 


 Enter validation code
Click Submit to send form
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This page last updated 2008/05/01